1. Who we are

Fixxer is the appliance-repair service operated from Cool Air Refrigeration, MLA Colony, Raja Bazar, Patna 800014. You can reach us at +91 70047 71388 or busigrowindia@gmail.com. In these terms, “we”, “us”, and “Fixxer” mean that business. “You” means the person who books, pays, or authorises work on an appliance.

2. Acceptance

Using the website, continuing with a phone number, or confirming a booking means you agree to these terms and to the Warranty Policy and Privacy Policy. If you book on behalf of someone else, you confirm that you are allowed to share their contact and address details and to authorise the visit.

3. The service

We arrange diagnosis and repair of home appliances such as refrigerators, washing machines, air conditioners, and microwaves, in serviceable areas. A listing, starting price, or time estimate is an offer to attend and assess the appliance. It is not a promise that every fault can be repaired, that a part is in stock, or that a visit will happen at a particular minute.

The technician inspects the appliance at your premises. The final scope of work is what you approve after that inspection, together with any later work you approve before it is carried out.

4. Your booking

You agree to give a working phone number, a serviceable address, and a fair description of the appliance and the problem. You will provide safe access to the appliance, working electricity and water where the job needs them, and an adult on site who can approve extra work and take the service bill.

• Keep pets and children clear of the work area.
• Tell us about recent leakage, burning smell, electrical trips, or previous repairs.
• Do not ask the technician to bypass a safety device or to install a part you know is unsuitable.

We may refuse or stop a job if the site is unsafe, the appliance has been tampered with, or the information given makes the visit misleading.

5. Prices and approval

The price shown for a service is the standard labour or visit charge for that service type. It does not automatically include spare parts, gas, installation hardware, or a second visit.

If extra repair or a spare is required, we tell you the item and the charge before that work is done. We fit a chargeable part or carry out extra repair only after you approve it. If you decline, you pay the applicable visit or diagnostic charge and we leave the appliance as safe as practical.

Taxes, where applicable, are added to the bill. A promotional price or coupon applies only while the offer is active, to the services the offer names, and once per the offer terms shown on the site.

6. Payment

Unless a listing says otherwise, payment is collected after the visit, when the job is completed or when you have approved work that is ready to be billed. The invoice or service bill is the record of what you were charged. You should keep it; it is also your proof of warranty.

If a payment fails, we may pause further visits on that booking until the amount due is paid. We do not hold your card or UPI details on this website beyond what the payment provider needs to complete the transaction.

7. Cancellation

You can cancel a booking from My Bookings while it has not started and payment has not been collected. A short reason is required. Once the job is in progress, completed, or payment has been collected, the app will not cancel it. Contact support if you need a change after that point.

If a technician has already been sent to you and you are not available, or you refuse access, we may charge the visit fee that applies to that booking. We will tell you that charge before it is added. Work you already approved and that has been done remains payable.

8. Spare parts

Parts we supply are described on the invoice, including any serial number required for a part warranty. Manufacturer warranty periods shown on a product page are the manufacturer’s terms and sit alongside Fixxer’s own cover, which is set out in the Warranty Policy.

Parts you supply yourself are not covered by our part warranty. We may decline to fit a part that is unsafe, incompatible, or cannot be identified.

9. Warranty

A completed repair includes a 60-day labour warranty for the same fault, starting when the job is marked completed. Genuine parts installed by Fixxer carry a 6-month part warranty from installation, unless the invoice or a manufacturer warranty states a longer period. Booking a visit does not start the warranty. Coverage, exclusions, and the claim steps are in the Warranty Policy, which is part of these terms.

10. Accounts

Customer access is tied to the mobile number you give us. You are responsible for bookings made from that number. Tell us promptly if the number changes or if you believe someone else is using your account. We may suspend access if we reasonably believe the account is being misused.

11. Limits of responsibility

We perform the work with reasonable care and skill. We are not responsible for a fault that was already present and outside the approved repair, for data stored on an appliance, or for loss of food or similar contents, except where that loss is caused by our negligence while we are working.

Where the law allows us to limit liability, our liability for a booking is limited to the amount you paid Fixxer for that booking. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any right you have under the Consumer Protection Act, 2019 that cannot be excluded.

12. Use of the website

Do not misuse the site, attempt to access another customer’s bookings, or submit false appliance or address details. Content on the site, including service descriptions and images, belongs to Fixxer or its licensors. You may not copy it for a competing service.

13. Changes

We may update these terms or the Warranty Policy. The date at the bottom of each page is the date of the current version. A booking keeps the warranty terms that applied when that job was completed, as written on its service bill. Changes apply to new bookings and to use of the site after the updated page is published.

14. Law and complaints

These terms are governed by the laws of India. Courts at Patna, Bihar have jurisdiction, without affecting any right you have to approach a consumer forum. Write to busigrowindia@gmail.com with your booking reference and we will respond to a service complaint.